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Frequently Asked Questions


ABOUT SUKI

What is the Suki Mat used for?

The Suki Mat is used as a wellness tool for overall health and vitality. Most commonly it is used to support deep sleep, healthy circulation, relaxation of tense muscles, relief from chronic back and neck pain, relief from stress, relaxation, and general vitality. These benefits are accessible through the principles of acupressure, all within the comfort of your home.

What exactly happens and how does it work?

Lying on the mat causes the body to activate its own self-healing and pain-relieving powers. First, the blood flow through the body is increased, this happens in the first 2 minutes. The blood is pumped into the areas that rest on the mat. As a result, the back feels warm and tingling. After about 4 to 5 minutes, the neurotransmitters in the brain begin to produce natural chemicals such as endorphins and oxytocin. Through the improved blood circulation they are pumped through the whole body.

After a 20-minute session, the body has experienced a significant endorphin kick. This causes a number of things: muscles in the treated area relax, tensions are released. You feel completely relaxed and calm. Through daily use, the body begins to naturally transport a larger amount of endorphins, it supports the immune system, regulates blood flow and keeps the body healthy.

More scientific studies on the benefits of acupressure can be found here

How do I know it works?

Acupressure is a long-standing and well trusted practice from Eastern roots. While this practice is reasonably new to the Western world, it dates back 2,000 years and is now adopted by reputable practitioners around the world. The Suki Mat mimics this ancient technique to reproduce the benefits and make the practice of acupressure more widely available. If you’d like to learn more about how acupressure works, read all about it here. If you’d like to learn how the Suki Mat has helped others experience the benefits of acupressure, read their reviews at the bottom of this page.

ABOUT THE PRODUCT

What does it feel like?

When using The Suki Mat, thousands of spikes apply pressure to your skin and muscles. If you’re like most, this experience can be uncomfortable and prickly at first. This will last a couple of minutes before a tingly sensation occurs, similar to deep heat, as the area warms. Discomfort then evaporates, muscles start to feel relaxed, and tension eases. This process can lead to feelings of bliss, and a state of such deep relaxation you may even nod off to sleep. As humans, we all have different sensitivity to pain. For some people adjusting to The Suki Mat can take just a couple of minutes, while for others it can take a couple of sessions. Over time, you will adjust to the initial discomfort, as your body learns to respond more readily to the pressure applied by the Mat.

How do I use it?

The Suki Mat works on contact. When you place the Mat against your body, the spikes exert pressure on your skin. For your first session, start by applying the Mat to your neck, shoulders, back, or feet, as these areas are the most commonly affected by tension. However, any area of your body can be targeted. There is no limit for time or frequency of a Suki session, and it is completely normal to fall asleep on the Mat. We recommend you aim for 15 minutes or more to experience the full acupressure effect. For your first few sessions, you can wear a thin t-shirt, or place a pillow case over your Mat while your body adjusts. However, bare skin is best to experience the full Suki sensation. Use your Mat on any surface. Common places include in bed, on the floor, on a seat, or on a couch.

How long and how often should I use the Suki Mat?

We recommend that you start with 15 minutes. If you got used to the feeling, 20-60 minutes is a good guide. However, it is by no means harmful or unhealthy to exceed the 60 minutes. Many people sleep on their mat, which is completely harmless. And we recommend a regular - if possible - daily use.

What if I don’t like it?

We want everyone to experience the benefits of The Suki Mat. That’s why we offer a 30-day returns policy. If you’re worried the Suki Mat isn’t right for you, then feel comfortable knowing you can send it back, or exchange it. Read more about our policy in the returns and refund section.

Does the Suki Mat help with back pain, insomnia, headaches and other medical conditions?

We make no medical claims, but many people find it helps them in different ways. We recommend you take advice from a doctor on whether they recommend it to you. If you’re worried The Suki Mat isn’t right for you, then feel comfortable knowing you can send it back, or exchange it within 30 days.

Will my weight affect my Suki experience?

We find it’s the person's level of skin sensitivity that determines what they feel, not their weight. So no matter what your weight is, you can use the Mat.

Can I use The Suki Mat while pregnant?

Unfortunately we do not recommend use of the Suki Mat to women who are pregnant. This is because certain acupressure points can be used to induce labour. Always consult your medical professional before using the Mat, if you are pregnant. Here is some interesting information on acupressure and pregnancy if you want to learn more: http://acupressurepointsguide.com/pressure-points-to-induce-labor/

Can my child use The Suki Mat?

Children tend to really enjoy using The Suki Mat, because they relax in to it very quickly. It may help to calm and relax them, making it great to use after school, or at bedtime. Always assist, or supervise, while they are getting on, or off the Mat.

Can I use The Suki Mat with a medical condition?

If you have any serious medical condition or disease, we recommend you consult your physician before using this product.

There are some conditions where using The Suki Mat is not generally recommended. It is not recommended to use the mat if you have any of the following :

Coagulation issues, or if you are using anti-coagulant medication. The Suki Mat can affect circulation and therefore can not be recommended to people with circulation and/or clotting issues.

Epilepsy - the concern is that a person may have a seizure while on the mat. Significant skin damage in the area of use - skin conditions can be aggravated by The Suki Mat. This includes skin damage, pronounced skin inflammation, large papillomas, or moles.

Fever or other acute illness

Cardiovascular conditions

Thrombophlebitis Neuropathy that has resulted in loss of sensation or sensory impairment

Pregnancy - acupressure points are used sometimes to induce labour

SHIPPING & RETURNS

How much is shipping and how long does it take?

We are proud to offer Free Worldwide Shipping on all orders. Shipping Time: 6-15 Business Days, depending on where you are in the world. We aim to dispatch all orders from our warehouse within 24 hours.

Where is my order?

Most likely, your Suki Mat is now on its way to you. Unfortunately, there can sometimes be unexpected delays, but we apologize, including names of our warehouse and shipping partners, and thank you for your patience. You should have received an email with your tracking number after completing your order. You should receive an email with tracking information within 3 working days of placing your order. If you didn't receive a tracking link, please contact as at support@sukimats.com and we'll help locate these details.

I need to change my address

Once an order has been placed, it is processed within 24 hours of being received (excluding weekends). After this point we are unable to make any changes to an address. Email us on supprt@sukimats.com as soon as possible if you want the address to be changed.

I want to change my order

Send us an email as soon as possible on support@sukimats.com. Changes to your order are unable to be made once your order has been fulfilled.

You sent me the wrong item or an item is missing.

If there has been an error in your order, please contact us via support@sukimats.com and we will send out the correct item you ordered along with a return slip + courier bag for you to return any incorrect items. Please, always mention your order number.

RETURNS & EXCHANGES

Unhappy with your purchase? No worries! You can return it for a refund within 30 days of placing your order, provided the goods are in the same condition as when you received them. The refund is the full cost of the Suki products being returned, excluding shipping. The postage costs incurred returning the item to us, will not be refunded.

Returns address:
Company name: Suki Mats
Street: Ruiterijstraat 36
City: Lommel
Post code: 3920
Country: Belgium

Please contact us before posting returns. Once the item is received we refund you the full price of the product within 2 working days.